Privacy & Cookie Policy

Privacy Policy

Last updated: 08/11/23

Data Controller: Customate, Unit 1, Far Lodge Business Park Postern Gate Road, Quernmore LA2 7AF Data Controller: Amanda Parkinson Email: Amanda@customate.co.uk Phone Number: 0151242 62127

Purposes of Processing: We process your personal data for the following reasons:

• To provide you with the best possible service and experience when using our website.
• To fulfil our contractual commitments to you.
• To enable your use of the services available on the website.
• To send statements and invoices to you, and collect payments from you.

Legal Basis for Processing: We process your personal data on the following grounds:

• Your explicit consent.
• The necessity of fulfilling a contract with you.
• Our legitimate interests, which do not override your fundamental rights and freedoms.

Types of Data Collected: We may collect, store, and use the following types of personal information:

• Information about your computer and about your visits to and use of this website.
• Information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email notifications.

Data Collection Methods: Personal data is collected through:

• Website registration and subscription forms.
• Cookies that track how you use our website.

Use of Data: We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

• To inform you of any changes to our website, services, or goods and products.
• To provide information to you that you request from us relating to our products or services.

Data Sharing and Transfers: Customate does not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates.

Data Retention: We will retain your information only for as long as necessary for the purposes it was collected or as required by law.

Your Rights: You have the right to request access to, correction of, or deletion of your personal data. You also have the right to restrict processing, object to processing, and in certain circumstances, the right to data portability.

Consent: By using our website, you hereby consent to our Privacy Notice and agree to its terms.

Withdrawing Consent: If at any time you would like to withdraw your consent, please contact us at Amanda@customate.co.uk or call us at 0151242 62127.

Complaints: Should you have any complaints about how we handle your personal data, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office.

Cookies and Tracking Technologies: Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Changes to This Privacy Notice: Any changes we may make to our Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact Us: If you have any questions regarding this Privacy Notice or the data we hold about you, please contact us at Amanda@customate.co.uk or by phone at 0151242 62127.

ISO9001: Our quality policy is available on request, contact us at enquiries@customate.co.uk

Cookie Policy

Last Updated: 09/11/23

Introduction Our website, uses cookies to enhance your browsing experience and to collect information about how you use our website. This policy provides detailed information about how we use cookies and how we respect and protect your data.

What Are Cookies? Cookies are small text files that are placed on your machine to help the site provide a better user experience. Generally, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

How We Use Cookies: We use cookies for several reasons detailed below:

• To remember your settings during and between visits. To improve the speed and security of the site.
• To continuously improve our website for you through analytics data.

Your Consent: By using our website, you consent to our use of cookies in accordance with this Cookie Policy. You will have seen a pop-up to this effect on your first visit to our website; although it will not usually appear on subsequent visits, you may withdraw your consent at any time by following the instructions in section 7.

Cookies We Use: Our site uses the following types of cookies:

• Strictly necessary cookies: These are essential for you to move around our website and use its features. Performance cookies: These collect information about how you use our website, such as which pages you visit.
• Functionality cookies: These remember choices you make to improve your experience, such as your user name and language.
• Targeting cookies or advertising cookies: These are used to deliver adverts more relevant to you and your interests.

Third-Party Cookies: In some special cases, we also use cookies provided by trusted third parties. For example:

• Analytics providers like Google Analytics use cookies to help us understand how users arrive at and browse our website which helps us improve our website. Social media sites like Facebook or Twitter may set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Managing Cookies: Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit allaboutcookies.org.

More Information: If you would like more information on how we use cookies, please contact us by email at Amanda@Customate.co.uk